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Possible problems and solutions

Password doesn't work?

Check your Caps Lock. Your password is case sensitive. If your password doesn't work, check to make sure that your Caps lock isn't on. If you have the Caps Lock on, your password will be typed in all uppercase characters.

Check your Num Lock. Your Num Lock must be on if you want to use it to enter your password.

Forgot your password?

If you forgot your password, click on the Forgot Password link. A reset link will be sent to you via email.

Attack Lock

If you see a message that says "Attack lock activated", that means your account is temporarily disabled. This happens when you enter an incorrect password too many times. The Attack Lock lasts for one minute.

If this happens, you can:

  • Wait one minute for the Attack Lock to automatically be removed, and then try logging in again. If you forgot or want to reset your password, click on the Forgot Password link.
  • Contact HiCentral MLS Tech Support for assistance.

Browser cache

Clearing your browser cache can fix a number of browser-related problems. Check out this article for more information about browser cache, and for instructions on how to clear your browser cache in Chrome, Internet Explorer, Edge, and Firefox. This article explains how to clear your browser cache in Safari.

How to Input a Virtual Tour

Effective Tuesday, August 25, the Manage Virtual Tours input form will be removed. Virtual tours will be entered directly into the General tab of the Listing Input Form. Below are instructions for the new virtual tour input:

  1. Go to Input
    From the main menu, click on Input.
  2. Select a Listing
    From the dropdown menu, select the listing that you want to edit.
  3. Go to the Input Form
    Click on the property type link (Single Family, Condo/Townhouse, etc.)
  4. Click to the General Tab
  5. Input Virtual Tour
    In the Virtual Tour section, select whether you want to use Immoviewer, or another virtual tour service.
    • Yes - Select Yes if you would like to use Immoviewer, and then click on the Submit Listing button. Immoviewer will generate a landing page and video. A link to the landing page will automatically be inserted into the Virtual Tour field.
      Note: Immoviewer generates the video and landing page nightly - the virtual tour link will be added the following morning.
    • No - Select No if you will use another virtual tour service. Then, enter the URL to your virtual tour in the Unbranded Virtual Tour URL field and click on the Submit Listing button.

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