Updated: August 11, 2020

Find more information through available FAQs, links to apply for assistance, and more below: 

Association Updates |  Fraud Tips  |  Landlord-Tenant / Rental Assistance  |  Mortgage Relief  |  Open Houses & Showings  | REALTORS® / Small Businesses & Independent Contractors/Self-employed


HBR and HiCentral staff are available via email and responding to phone calls during normal business hours – access our staff directory here. Events, meetings, and classes are currently being held virtually - complete details here.


NAR Leadership Live: watch event recording where NAR experts break down the CARES Act and stimulus package to help independent contractors/small business owners leverage benefits and resources

Protect Your Investment - A Guide for At Risk Homeowners: brochure to help homeowners struggling to meet their loan obligations due to COVID-19. Offers guidance on payment options provided by lenders and tips for avoiding scams. 

National Association of REALTORS® - Coronavirus webpage is regularly updated with guidance and legislative information for REALTORS®:




Intersection of PPP/EIDL and PUA

SBA loans: PPP vs. EIDL

Small Business & Independent Contractor/Self-employed Assistance:

Landlord - Tenant / Rental Assistance:

Mortgage Relief:

Owners should contact their mortgage servicers/lenders to discuss their options. Local financial institutions also offer various relief options (deferral and forbearance programs and more) for customers facing payment challenges during this time.

Other Resources:

Back to top


NEW -- Showing Guidance During Reopening  |  Download PDF

General guidance only from NAR. Be sure to consult your legal counsel, public health information, and adhere to the State and City executive orders. Per City and County of Honolulu's latest order business activities should continue to be done virtually whenever possible. In-person showings must be by appointment only and limited to no more than 3 individuals (including the agent) per appointment and buyers must be pre-qualified. HBR also recommends scheduling to allow ample time between appointments to ensure proper cleaning can be done.

Open houses:

With the Mayor’s Emergency Order 2020-14, the requirements for real estate activities have been amended. Beginning Friday, June 5, in-person open houses will once again be allowed with certain restrictions including wearing face coverings and limiting the number of attendees to 10.

Please review and consult with your PB/BIC for your firm’s policies related to the new City Order and open houses. You may once again enter public open houses and broker opens in Matrix. You may also continue to do virtual open houses or do open houses by appointment. HBR has partner vendors offering such services at a discount to HBR members. Proper procedures, checklists, disclosures, and consents would be beneficial to properly document the virtual tour and possible consummation of a contract.

Virtual open houses and virtual showings:

Virtual open houses and virtual showings are now enabled in Matrix and will be distributed on various public websites. These tools enable REALTORS®, their clients, and consumers to virtually view properties while in-person showings. View our handout for more info. Detailed setup instructions here.

06/03/20: You may once again enter public open houses and broker opens in Matrix. 


Best practices for showings

  • Always review pros and cons with sellers and buyers before showing a property.
  • Use ShowingTime to schedule showings by appointment to avoid overlapping showings. When setting up your listings, you can choose “No” for “Allow Overlapping Showings” in the Appointment Restrictions to allow for sufficient time in between showings and keeping parties to less than 10 people.
  • Keep a list of names and contact info of everyone who attends a showing.
  • Minimize touches during a showing: agents should open doors and turn on lights so no one has to touch those items and leave it on until the agent leaves.


Back to top

Beware of scammers posing as reputable organizations, charity scam websites, and malicious websites or apps meant to gain and lock access to your computer/devices. Scam calls or texts include impersonating utility companies threatening to shut off electricity or water for a past due bill.

  • Homeowners should beware of scams during COVID-19 outbreak
  • Do not click on links or email attachments from sources you do not know as it may lead to malware, computer viruses or phishing attempts.
  • Never give out your banking information over the phone or email. Utility companies will never ask for your personal information by phone or email.
  • Remember that utilities, mortgage companies and landlords are being told not to turn off services, foreclose, or evict during the COVID-19 pandemic.  
  • Do not call the contact number included in the text, email, or over the phone. Find the company's actual phone number and contact them directly.
  • Look for other red flags e.g., demanding payment by gift card, wiring money, or going down to a Bitcoin machine.
  • Do not make donations without verify the charity’s legitimacy.

Scams targeting small business owners related to SBA loan and grant programs have also been reported. More info.

For more info or top report fraud attempts: FCC | U.S. Department of Justice

Back to top