Updated: December 1, 2021

Find more information through available FAQs, links to apply for assistance, and more below: 

Association Updates & Forms |  Fraud Tips  |  Landlord-Tenant / Rental Assistance  |  Mortgage Relief  |  Open Houses & Showings  | REALTORS® / Small Businesses & Independent Contractors/Self-employed


HBR's CE classes, MLS training, meetings, and events are currently being held virtually until further notice.

Emergency Orders & HBR Guidance:

Previous Emergency Orders & HBR Guidance

COVID-19 Forms:


  • 04/06/20: HBR Hotline - members can report R’s who appear not to be adhering to social distancing requirements or the State and City Orders by calling 808.792.4945 or email [email protected]
  • HAR's Legal Kokua Hotline: For PBs/BICs -- call 808.733.7060


Protect Your Investment - A Guide for At-Risk Homeowners: brochure offers guidance on payment options provided by lenders and tips for avoiding scams to help homeowners struggling to meet their loan obligations due to COVID-19.

National Association of REALTORS® - Coronavirus webpage is regularly updated with guidance and legislative information for REALTORS®:




Small Business & Independent Contractor/Self-employed Assistance:


Latest on State Eviction Moratorium:

  • The State's eviction moratorium ended on August 6, 2021 at 11:59 PM
    • Effective, August 7, 2021: Act 57, the new eviction law, requires all landlords to agree to mediation before seeking summary possession eviction of any residential tenant

Resources to help landlords and tenants understand what they must do under Act 57:

Federal Eviction Moratorium:

Resources / Assistance Programs:

Mortgage Relief:

Owners should contact their mortgage servicers/lenders to discuss their options. Local financial institutions also offer various relief options (deferral and forbearance programs and more) for customers facing payment challenges during this time.

Other Resources:

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Showing Guidance During Reopening  |  Download PDF: General guidance only from NAR. Be sure to consult your legal counsel, public health information, and adhere to the State and City executive orders.  

Virtual open houses and virtual showings:

Virtual open houses and virtual showings are now enabled in Matrix and will be distributed on various public websites. These tools enable REALTORS®, their clients, and consumers to virtually view properties while in-person showings. View our handout for more info. Detailed setup instructions here.


Best practices for showings

  • Always review the pros and cons with sellers and buyers before showing a property.
  • Use ShowingTime to schedule showings by appointment to avoid overlapping showings. When setting up your listings, you can choose “No” for “Allow Overlapping Showings” in the Appointment Restrictions to allow for sufficient time in between showings and keeping parties to less than 10 people.
  • Keep a list of names and contact info of everyone who attends a showing.
  • Minimize touches during a showing: agents should open doors and turn on lights so no one has to touch those items and leave it on until the agent leaves.

Click image to enlarge

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Beware of scammers posing as reputable organizations, charity scam websites, and malicious websites or apps meant to gain and lock access to your computer/devices. Scam calls or texts include impersonating utility companies threatening to shut off electricity or water for a past due bill.

  • Homeowners should beware of scams during COVID-19 outbreak
  • Do not click on links or email attachments from sources you do not know as it may lead to malware, computer viruses or phishing attempts.
  • Never give out your banking information over the phone or email. Utility companies will never ask for your personal information by phone or email.
  • Remember that utilities, mortgage companies, and landlords are being told not to turn off services, foreclose, or evict during the COVID-19 pandemic.  
  • Do not call the contact number included in the text, email, or over the phone. Find the company's actual phone number and contact them directly.
  • Look for other red flags e.g., demanding payment by gift card, wiring money, or going down to a Bitcoin machine.
  • Do not make donations without verifying the charity’s legitimacy.

Scams targeting small business owners related to SBA loan and grant programs have also been reported. More info.

For more info or top report fraud attempts: FCC | U.S. Department of Justice

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Previous Emergency Orders & HBR Guidance