COVID-19 RESOURCES

Updated: July 8, 2021

Find more information through available FAQs, links to apply for assistance, and more below: 

Association Updates & Forms |  Fraud Tips  |  Landlord-Tenant / Rental Assistance  |  Mortgage Relief  |  Open Houses & Showings  | REALTORS® / Small Businesses & Independent Contractors/Self-employed

ASSOCIATION UPDATES & FORMS

HBR's CE classes, MLS training, meetings, and events are currently being held virtually until further notice.

Emergency Orders & HBR Guidance:

  • 07/08/21: Effective, Thu., July 8, Oahu moves to Tier 5. In-person open houses and showings now allow up to twenty-five (25) people in a home at a time and comply with social distancing requirements to the extent applicable and reasonably possible, except that all persons shall comply with face covering requirements set forth in Order 5 of City and County of Honolulu Emergency Order 2021-09. Additional information available at the City's website here and at oneoahu.org-- NEW
  • 06/07/21: State Eviction Moratorium Update: The State's eviction moratorium has been extended through August 6, 2021 -- view 21st Emergency Proclamation
  • 04/01/21: COVID-19 Vaccine Update for Real Estate Workers: Vaccination appointments are available to workers of essential businesses, including real estate, at the Leeward Community College POD - schedule your appointment
  • 03/17/21: Prioritized groups within Phase 1C vaccine schedule - Phase 1C opened on March 15, which makes all other essential workers, including real estate, eligible to receive the COVID-19 vaccine. Please note that DOH is now prioritizing the following groups to be vaccinated before other essential worker groups in Phase 1C: a) residents age 65 and older; b) people at high risk because of specific chronic medical conditions (more info); hotel, restaurant, and bar workers. Earlier this week, HBR submitted our application to DOH as an association on behalf of our members. Our association application is still under review, but we'll keep members updated as things change frequently. Registration sites

  • 02/24/21: City and County of Honolulu Emergency Order 2021-02 effective 12:00 a.m. Thu., February 25 Oahu will move to Tier 3. In-person open houses and showings now allow up to ten (10) people in a home at a time following social distancing and face masks guidelines. Additional information available at the City's website here and at oneoahu.org.
  • 10/22/20: City and County of Honolulu Emergency Order 2020-29 effective 12:00 a.m. Thu., October 22. Oahu has moved to Tier 2. In-person open houses and showings shall remain limited to no more than five people in a home at a time following social distancing and face masks guidelines. Legal short-term rentals are allowed in Tier 2. Additional information available at the City's website here and at oneoahu.org.
  • 09/24/20: HBR notice to members - Effectively immediately, in-person open houses and showings are permitted but limited to no more than 5 people in the home at a time. 
  • 09/23/20: City and County of Honolulu Emergency Order 2020-27 effective 12:00 a.m. Thu., September 24. Additional documents related to the latest Order and Recovery Framework are available on the City's website here and at oneoahu.org.
  • 09/08/20: City and County of Honolulu Amended Second Stay at Home/Work from Home Order (Emergency Order No. 2020-26) effective 12:00 a.m. Thu., September 10 -  Wed., September 23
  • 08/26/20: HBR notice to members - Effectively immediately, open houses suspended for the duration of Second Stay at Home/Work from Home Order.
  • 08/26/20: City and County of Honolulu Second Stay at Home/Work from Home Order (Emergency Order No. 2020-25) effective at 12:01 a.m. Thu., August 27 - Wed., September 9
  • 05/28/20: City and County of Honolulu Emergency Order 2020-14: permits in-person open houses to resume with certain restrictions
  • 04/30/20: City and County of Honolulu Emergency Order 2020-09: permitted real estate activities detailed on Exhibit A
  • 04/15/20: Virtual REALTOR® Forum - recording: topics include Federal CARES Act, Navigating the Process & Tax Insight 
  • 03/25/20: HBR halts open houses amid coronavirus shutdowns
  • 03/24/20: HBR guidance for members - covers essential real estate services, professionalism, compliance with City and State Orders, health and safety

New COVID-19 Forms:

Hotlines:

  • 04/06/20: HBR Hotline - members can report R’s who appear not to be adhering to social distancing requirements or the State and City Orders by calling 808.792.4945 or email [email protected]ral.com
  • HAR's Legal Kokua Hotline: For PBs/BICs -- call 808.733.7060

RESOURCES: FOR REALTORS®, HOMEOWNERS & RENTERS, HOUSING PROVIDERS, SMALL BUSINESSES, INDEPENDENT CONTRACTORS/SELF-EMPLOYED

Protect Your Investment - A Guide for At-Risk Homeowners: brochure to help homeowners struggling to meet their loan obligations due to COVID-19. Offers guidance on payment options provided by lenders and tips for avoiding scams. 

National Association of REALTORS® - Coronavirus webpage is regularly updated with guidance and legislative information for REALTORS®:

PUA:

PPP & EIDL:

 

Small Business & Independent Contractor/Self-employed Assistance:

Landlord-Tenant / Rental Assistance:

Mortgage Relief:

Owners should contact their mortgage servicers/lenders to discuss their options. Local financial institutions also offer various relief options (deferral and forbearance programs and more) for customers facing payment challenges during this time.

Other Resources:

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OPEN HOUSES & SHOWINGS

  • 02/24/21: City and County of Honolulu Emergency Order 2021-02 effective 12:00 a.m. Thu., February 25 Oahu will move to Tier 3. In-person open houses and showings now allow up to ten (10) people in a home at a time following social distancing and face masks guidelines. Additional information available at the City's website here and at oneoahu.org.

Showing Guidance During Reopening  |  Download PDF: General guidance only from NAR. Be sure to consult your legal counsel, public health information, and adhere to the State and City executive orders.  

Virtual open houses and virtual showings:

Virtual open houses and virtual showings are now enabled in Matrix and will be distributed on various public websites. These tools enable REALTORS®, their clients, and consumers to virtually view properties while in-person showings. View our handout for more info. Detailed setup instructions here.

Showings:

Best practices for showings

  • Always review the pros and cons with sellers and buyers before showing a property.
  • Use ShowingTime to schedule showings by appointment to avoid overlapping showings. When setting up your listings, you can choose “No” for “Allow Overlapping Showings” in the Appointment Restrictions to allow for sufficient time in between showings and keeping parties to less than 10 people.
  • Keep a list of names and contact info of everyone who attends a showing.
  • Minimize touches during a showing: agents should open doors and turn on lights so no one has to touch those items and leave it on until the agent leaves.

 
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FRAUD TIPS
Beware of scammers posing as reputable organizations, charity scam websites, and malicious websites or apps meant to gain and lock access to your computer/devices. Scam calls or texts include impersonating utility companies threatening to shut off electricity or water for a past due bill.

  • Homeowners should beware of scams during COVID-19 outbreak
  • Do not click on links or email attachments from sources you do not know as it may lead to malware, computer viruses or phishing attempts.
  • Never give out your banking information over the phone or email. Utility companies will never ask for your personal information by phone or email.
  • Remember that utilities, mortgage companies, and landlords are being told not to turn off services, foreclose, or evict during the COVID-19 pandemic.  
  • Do not call the contact number included in the text, email, or over the phone. Find the company's actual phone number and contact them directly.
  • Look for other red flags e.g., demanding payment by gift card, wiring money, or going down to a Bitcoin machine.
  • Do not make donations without verifying the charity’s legitimacy.

Scams targeting small business owners related to SBA loan and grant programs have also been reported. More info.

For more info or top report fraud attempts: FCC | U.S. Department of Justice

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