Starting April 1st, you MUST USE the SentriKey app to open a SentriLock Lockbox. SentriLock will no longer support access to lockboxes with the SentriCard on this date.
Why is the SentriCard being retired?
“Smart card” technology was developed 20 years ago and has reached the end of it’s life cycle. Numerous challenges as smart cards have approached the end of their utility.
- The hardware needed to support SentriCards is no longer supported by the manufacturer.
- Smart cards do not support the latest highly desirable home access features that REALTORS want.
- Bluetooth technology and connectivity is the new standards for mobile business needs.
Migrating to Bluetooth connectivity and a robust smartphone “App”-based environment. The innovative features and functionality of the SentriKey Real Estate mobile app offers the best customer experience and can be constantly enhanced with improved features that help real estate professionals.
Opening a lockbox is easy as 1,2, and 3 using your SentriKey App
- Open your App
- Press the ENT button on the lockbox
- The box opens
Download the SentriKey Mobile App
Learn How to Download the SentriKey App today on the HiCentral MLS YouTube Channel so you can continue using the SentriLock system to show properties.
Download: Apple Store | Google Play
3 Reasons to Download the SentriKey Mobile App
- It'll be the ONLY way to open SentriLock Lockboxes starting April 1st
- Automated renewal of SentriKey credentials (no need to renew/refresh a card)
- Agent Safety Feature
Additional tutorials and materials
- SentriKey™ Real Estate App Overview (8:10)
- How to Get a One Day Code (1:29)
- How To Open the Key Compartment (0:47)
- How to View Access Logs (0:48)
- How to Release the Shackle On a Bluetooth Lockbox (1:27)
- How to Enable Touch ID (1:29)
- How to Enable Agent Safety (1:09)
- How to Assign / Unassign a Lockbox to Property (1:33)
- How to Release the Shackle On a Bluetooth Lockbox (1:27)
- Using Non-Ble Lockboxes After Card Deprecation (pdf)
FAQ
Q: Should I keep my SentriCard?
A: If you own any non-Bluetooth lockboxes, you will want to keep your SentriCard to change the lockbox settings, reset the internal clock after a battery change, and transfer ownership.
Q: If I own an older blue SentriLock Lockbox, which basic ownership functions can I do?
A:
- Taking or transferring ownership
- Releasing the shackle
- Assigning the lockbox to a listing
- Opening the key compartment
- Setting a Lockbox Clock
- Customizing a Lockbox
Q: I own the older blue SentriLock Lockbox, can I use my SentriCard to program my lockbox?
A: Yes, you may use your card to program your lockbox. You are unable to use your card to open the lockbox. You will need to download and install the SentriKey mobile app.
