Download our brochure for an overview of the Ethics Citation Program.
An Ethics Citation Form must be completed to file your complaint:
- All areas of the form must be completed and signed in order to process your request.
- Save your completed form and attach it to an email to [email protected].
Once Professional Standards receives it, the PSA will contact you to discuss the filing.
Questions? Contact Rochelle Roberto at 808-792-4945 or [email protected].
Citable Offenses and Corresponding Fines
The program began with 8 of the 34 NAR Standards of Practice. Fines are preset and capped, ranging from $250 to $2,000 depending on the offense. There are now 10 Standards of Practice. Refer to the brochure for Standards and fines.
ECP eligibility
- Only HBR REALTOR® members can file complaints against another member under ECP.
- The public is currently excluded and cannot submit complaints at this time.
- No more than 2 citations will be issued to a member within a consecutive 12-month period under ECP.
- Complaints beyond this limit will go through the full ethics hearing process.
- 10 citable offenses from Articles 1, 3, 12, and 14
Benefits
ECP offers complainants and respondents a streamlined process for addressing ethics violations, where a Citation Panel reviews all complaints under the ECP policy.
- Similar to a traffic ticket, members found in violation by the panel can agree to pay a preset fine and attend a class in lieu of a hearing.
- This avoids a time-consuming ethics hearing process and confrontation.
About the Program
A yearlong pilot of the HBR Ethics Citation Program (ECP) began on September 1, 2017, to raise the overall professional standard among REALTOR® members through awareness, accountability, and education, reducing the frequency of ethics violations and protecting the interests of the general public.
The program was reviewed in March 2018 by the ECP Task Force. They concluded that no changes should be implemented at this time. The ECP Taskforce reviewed the program again in September 2018.
Contact
Questions? Contact Rochelle Roberto at 808-792-4945 or [email protected].
