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HiCentral MLS Rules and Regulations
Guide to Understanding the 2022 MLS Rules & Regulations Changes
In the second half of 2022, a Rules and Regulations Task Force was formed by the HCMLS Board of Directors to examine updates and recommend changes to the Rules and Regulations. Proposed changes were solicited from Brokers, Agents, and Staff. The Task Force met over several months and examined the proposed changes, their experiences, and best practices of other MLS.
After careful consideration and many discussions, the Task Force made several recommendations to the Board of Directors. This document summarizes the recommended changes to the Rules and Regulations as well as changes to systems and processes as approved by The Board.
The Rule changes are:
- Listing Statuses and Definitions
- Revisions regarding “Media in the MLS”
- Coming Soon Status Reset
The system and process changes are:
- Enhanced Photo watermark
- Secondary Dwelling Section
- Revised Exempted Listing Process
- Administrative rule changes
- DOM and CDOM Calculations *See Footnote
Upcoming Sessions: Learn more about the MLS Rules & Regulations»
Highlights of MLS Rules and Regulations Changes
| Listing Statuses and Definitions: | The listing status and definition changes are designed to bring clarity to the difference between each status while aligning HiCentral MLS data more with RESO Standards. |
|---|---|
| People in Photos | Today, the rule prohibits the depiction of identifiable people in any media (photos, videos, 3D tours, etc.) The rule will be changed to prohibit the depiction of [any] people in media. |
| Minimum Number of Photos | The rule that previously required one photo be included in each listing is being expanded to recommend that at least five photos of the property be included in the listing. One photo is still required for each listing |
| Photo Deletion | Today the MLS discourages deleting photos included with the listing by stating the photos “should not be deleted”. The 2023 Changes state that photos “shall not be deleted in preparation for closing”. A note will also be added that states “When a listing has been sold, the MLS will only provide, and an IDX website will only display the primary photo of the listing." All IDX vendors have been notified of this change and many are already complying. HiCentral MLS will continue to audit our IDX vendors to ensure the necessary changes to show only the Primary Photo once a property is Sold have been made. If you become aware of a website showing more than the Primary Photo for a Sold property, please let us know at [email protected]. |
| Coming Soon Status Reset | A brokerage can now relist a property as Coming Soon after 365 days. The previous rule only allowed one listing of “Coming Soon” by a brokerage for a property. |
| Enhanced Photo Watermark | An “Enhanced Photo” watermark will be added to photos that have been digitally enhanced or virtually staged. The listing agent must add the word “enhanced” to the photo description in Matrix. |
| ADU/Ohana Dwelling Information | A new section will be added to the listing input process under “Additional Information,” to allow the listing agent to identify any secondary dwelling on the property. |
| Revised Exempted Listing Process | Under the Revised Exempted Listing process, the listing agent will input the listing directly into the MLS as they would any other listing. Once a listing contract is signed, a listing agent has 4 calendar days from the listing contract signing date to enter the listing into the MLS. Agents must complete all questions on the new Exempted Listing input tab and ensure the seller's written consent, as required, has been provided. |
| Replace “Master” with “Primary” Bed/Bath | An MLS system change was made replacing “Master” with “Primary” in reference to describing bedrooms or bathrooms. The Board understands how the use of the term might be offensive to other agents and consumers. As a precautionary measure against any potential Fair Housing Act infraction, the MLS may send a Courtesy Notice for Listor’s reexamination of the listing remarks to determine whether revisions to the language might be necessary. |
*Footnote: After much review, the Board of Directors decided not to implement new DOM & CDOM calculations. Therefore, the pre-existing calculation resets will continue:
| DOM Calculation |
Days on Market will only be reset (set to zero) if the property has been:
|
|---|---|
| CDOM Calculation |
Cumulative Days on Market will only reset (reset to zero) if the property has been:
|
Education Opportunities
Rules & Regulations Roundtable Dates:
Members from the MLS Rules & Regulations Taskforce along with a member from the Professional Standards committee will go over the changes to the MLS Rules & Regulations that will be effective in 2023.
These changes can be grouped into three Rule changes, and five system or process changes.
Register and attend to see how these changes impact you and your clients.
December 14th, 2022 (2:00pm-2:45pm) - Watch Replay»
Resources
- MLS Rules and Regulations
- "Red-lined" MLS Rules and Regulations
- Guide to Understanding the 2022 MLS Rules & Regulations Changes
- Summary of 2022 HiCentral MLS Rules & Regulations Changes
FAQS
- Why do we have MLS rules and regulations?
- Why are there changes to the MLS rules & regs?
- Who decided upon these changes?
- When do these changes take effect?
- When do fines for these changes take effect?
- Where can I review the rules and regulations?
- Who is responsible for ensuring agents follow all MLS rules and regulations?
- How do I verify a permit for an ADU?
- What changes are occurring, and can you make them easier to understand?
- Can the same property be listed as Coming Soon more than once?
- What are the new listing statuses and their definitions?
- What is the new Exempted Listing Process?
- Where can I access the new Profile Sheets?
Why do we have MLS rules and regulations? The rules and regulations help to ensure accurate data, which benefits REALTORS® as a whole and the public, whom they serve.
Why are there changes to the MLS rules & regs? The changes to the MLS "rules & regs" are a result of recommendations from the MLS Rules & Regs Task Force, as well as mandates from the National Association of REALTORS®, which are necessary to maintain our charter with NAR and our Errors and Omissions insurance eligibility.
Who decided upon these changes? The HiCentral MLS Board of Directors approved the changes to the rules and regulations, based on recommendations from the Rules & Regs Task Force which was composed of:
- Chuck Garrett, Corcoran Pacific Properties (Chair)
- Shaila Campbell, Hawaii Homes & Estates LLC
- John Climaldi, Hawaii Life
- Kelly Kanoa, Coldwell Banker Realty
- Donna Kohls, KBay Properties, LLC
- Darryl Macha, Locations LLC
- Julie Meier, Compass
- David Nash, OahuAgents.com
- Christina Nishiyama, Engel & Volkers - Honolulu
- Patrick O'Neill, Luxury Homes International
- Fukuyuki Puckett, Summit Realty, LLC
- Karyn Shaunnessy, Berkshire Hathaway HmSvc RE
- Linda “Dusty” Woodstock, Horita Realty LLC
When do these changes take effect? The new rules will be effective as of January 9, 2023.
When do fines for these changes take effect? Fines for violating the new rules will be assessed beginning March 1, 2023.
Where can I review the rules and regulations? The rules & regs can be viewed here .
Who is responsible for ensuring agents follow all MLS rules and regulations? The company's Principal Broker and Broker(s) in charge are responsible for ensuring agents comply with MLS rules & regs. There are also several ways to report a potential violation to HiCentral MLS and our staff follows up on these. Should an agent be in violation, there are different consequences involved, depending on the type of infraction.
How do I verify a permit for an ADU? The Department of Planning and Permitting provides a website for agents to search for building permits issued after January 1972 (Honolulu Internet Permit System - Building Permit Search). For a helpful guide, click here -> How do I verify a permit for an ADU?
What changes are occurring, and can you make them easier to understand? The easiest way to explain the changes would be:
For articles that will help you better understand these changes, click the linked changes above.
Can the same property be listed as Coming Soon more than once? Yes. For additional information, read this article -> Can the same property be listed as Coming Soon more than once?
What are the new listing statuses and their definitions? Read this article to learn more > What are the listing statuses and their definitions?
What is the new Exempted Listing Process? Click the following article to learn about the NEW process and download the HiCentral MLS Acknowledgement Form > Effective 1/17/2023: Instructions for Exempted Listings
Where can I access the new Profile Sheets? On the members.hicentral.com website under MLS Forms and Docs.
Listing Broker Attribution
What's Changing?
NAR has revised the listing broker attribution in MLS Policy Statement 7.85, Internet Data Exchange; and MLS Policy Statement 7.91, Virtual Office Website (Sections 18.2.12 and 19.18 of the NAR Model MLS Rules).
These changes went into effect on September 1, 2022.
Essentially, the language states:
[IDX/VOW listings] “shall identify the listing firm, and the email or phone number provided by the listing participant in a reasonably prominent location and in a readily visible color and typeface not smaller than the median used in the display of listing data.”
How has this been addressed in the MLS?
- The Listing Agent's telephone number has been set as the default contact information to be displayed.
- The MLS is sending to all website providers/data syndicators additional data (the contact information) that they must display on their websites.
- A selection option has been added to Matrix where Participants (PB/BIC) may choose from four different contact methods to be displayed on their brokerage's listings. Brokers may choose:
- Office Phone
- Office Email
- Listing Agent Phone
- Listing Agent Email
- CLICK HERE for additional details on how to change the listing contact information.
- Again, all listings have been modified to display the Listing Agent Phone number unless the Broker chooses one of the other options.
What does this mean for you:
For Participant Brokers
- The system has been changed to display the Listing Agent Phone as the default.
- You may change the selection in the Matrix Input Module. For instructions on how to make this change in Matrix, please CLICK HERE.
- The selection you make will be applied to all listings within your brokerage.
- Please note that if you have multiple offices and you want to make a change, you must make the change to each office.
For Agents
- If you're a listing agent, be prepared that you may receive more calls from potential buyers for your listing!
- If you maintain an IDX website, please ensure that your website is displaying the new contact information. You may need to followup with your designer/IDX Provider that they are complying with this change.
For Websites (IDX/VOW providers and designers)
- You will see a new field added to your data feeds:
- AttributionContact
- Please present this data per HiCentral MLS’s Rules and Regulations 18.2.7 and 19.18
- You may need to repull listings to acquire this new data.
Note: For additional details on displaying another agent's listing on your social feed, please CLICK HERE
It's All About SentriKey Mobile App
Starting April 1st, you MUST USE the SentriKey app to open a SentriLock Lockbox. SentriLock will no longer support access to lockboxes with the SentriCard on this date.
Why is the SentriCard being retired?
“Smart card” technology was developed 20 years ago and has reached the end of it’s life cycle. Numerous challenges as smart cards have approached the end of their utility.
- The hardware needed to support SentriCards is no longer supported by the manufacturer.
- Smart cards do not support the latest highly desirable home access features that REALTORS want.
- Bluetooth technology and connectivity is the new standards for mobile business needs.
Migrating to Bluetooth connectivity and a robust smartphone “App”-based environment. The innovative features and functionality of the SentriKey Real Estate mobile app offers the best customer experience and can be constantly enhanced with improved features that help real estate professionals.
Opening a lockbox is easy as 1,2, and 3 using your SentriKey App
- Open your App
- Press the ENT button on the lockbox
- The box opens
Download the SentriKey Mobile App
Learn How to Download the SentriKey App today on the HiCentral MLS YouTube Channel so you can continue using the SentriLock system to show properties.
Download: Apple Store | Google Play
3 Reasons to Download the SentriKey Mobile App
- It'll be the ONLY way to open SentriLock Lockboxes starting April 1st
- Automated renewal of SentriKey credentials (no need to renew/refresh a card)
- Agent Safety Feature
Additional tutorials and materials
- SentriKey™ Real Estate App Overview (8:10)
- How to Get a One Day Code (1:29)
- How To Open the Key Compartment (0:47)
- How to View Access Logs (0:48)
- How to Release the Shackle On a Bluetooth Lockbox (1:27)
- How to Enable Touch ID (1:29)
- How to Enable Agent Safety (1:09)
- How to Assign / Unassign a Lockbox to Property (1:33)
- How to Release the Shackle On a Bluetooth Lockbox (1:27)
- Using Non-Ble Lockboxes After Card Deprecation (pdf)
FAQ
Q: Should I keep my SentriCard?
A: If you own any non-Bluetooth lockboxes, you will want to keep your SentriCard to change the lockbox settings, reset the internal clock after a battery change, and transfer ownership.
Q: If I own an older blue SentriLock Lockbox, which basic ownership functions can I do?
A:
- Taking or transferring ownership
- Releasing the shackle
- Assigning the lockbox to a listing
- Opening the key compartment
- Setting a Lockbox Clock
- Customizing a Lockbox
Q: I own the older blue SentriLock Lockbox, can I use my SentriCard to program my lockbox?
A: Yes, you may use your card to program your lockbox. You are unable to use your card to open the lockbox. You will need to download and install the SentriKey mobile app.
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